Installation Terms & Conditions

• Online purchases must be paid in full at the time of order.
• Installation is based on MACHINE access (8’ width, clear flat path to installation spot).
• Installation may be changed to HAND installation if it turns out there is not adequate room for a machine installation. Hand installs vary in pricing depending on tree size. Please contact us for a hand install quote.
• Delivery only orders are to curb side. Moving plant material to the backyard or another location will incur additional fees. We will not move plants into a previously dug hole. This would be considered an installation and installation fees will apply.
• Customers wanting us to install their trees MUST have all underground utilities located prior to installation. Failure to have underground utilities located in a timely manner may result in delays/rescheduling of your installation.
• The planting locations of the trees must be clearly marked with the pin flags provided to you by Countryside before our installers arrive to do your installation.
• Countryside is not liable for any damages incurred on a customer’s property during the hand/machine installation. This includes but is not limited to damage to grass/sod, driveway, sidewalk/pathway/patios, edging, mulch, irrigation or any unmarked line or underground utility.
• Upon site inspection, Countryside reserves the right to refuse service.
• If machine access is unavailable or there is a line conflict discovered after purchase of preorder items a credit will be issued to be used towards alternate plant material. As all preorder items are grown/ dug specifically for the orders at reduced pricing we cannot issue refunds.
• If additional soil is required for planting there will be a charge payable by customer. Our office must know prior to the day of your install so it can be added to your order and delivered at the same time.
• Additional services such as staking trees, watering and dripline irrigation installation are not included in our installation rates.
• The completion of our online installation questionnaire is required prior to confirming and scheduling your installation.